Hey ravers and festival lovers! Welcome to Rave Wonderland Shop’s FAQ page. We’re here to answer all your burning questions about our products, shipping, payments, and more. Whether you’re gearing up for a last-minute rave or planning your next festival adventure, we’ve got the info you need to shop with confidence. Let’s dive in and get you ready to own the dance floor!
Product Questions
What types of products do you offer?
We specialize in festival fashion that lets you express your unique style! Our menu includes everything from Accessories, Acid Jungle collections, Bags, Basics, Beauty items, Belts & Harnesses, Bodysuits, Bottoms, Club Y2K gear, Dresses, Face Masks, Festival Essentials, Flash Reflective pieces, Gloves, Goggles & Glasses, Hair accessories, and Harness Tops. Each item is designed to survive the wildest festivals and help you shine!
Are your products durable for festivals?
Absolutely! We’re ravers too, so we test every item to ensure it can handle the energy of a festival. From durable harnesses to flashy reflective gear, our products are built to last through dancing, weather, and all-night fun. Think of them as your armor for self-expression!
Do you have sales or promotions?
Yes! We often run BOGO sales and flash events. Styles sell out fast, so keep an eye on our website and order early to snag your favorites. Follow us on social media for updates—you don’t want to miss out on those epic deals!
Shipping & Delivery
How long does shipping take?
We offer two shipping options to fit your vibe:
- Standard Shipping: For $12.95, we use DHL or FedEx, and your order arrives in 10-15 days after shipping. Perfect for last-minute raves!
- Free Shipping: On orders over $50, we ship via EMS, and it takes 15-25 days after shipping. Great for planning ahead and saving cash for tickets!
Where do you ship to?
We ship globally to unite the rave family! From Europe to the Americas, we’ve got you covered. However, we currently don’t ship to select regions in Asia and a few remote areas due to logistics. Check your location at checkout—if we can’t reach you yet, we’re working on expanding!
Can I track my order?
Yes! Both shipping methods are trackable. Once your order ships, we’ll send you tracking info so you can follow your festival essentials on their journey to your doorstep. No stress, just pure excitement!
Payments & Security
What payment methods do you accept?
Paying is as easy as dancing to a killer drop! We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, so shop with confidence and get back to dreaming up your next outfit.
Is my payment information safe?
Totally! We use secure encryption to protect your details. Your privacy is our priority, so you can focus on the music, not worries.
Returns & Exchanges
What is your return policy?
Not loving that bodysuit or those goggles? No problem! You have 15 days from delivery to initiate a return. Just ensure items are in original condition, and reach out to our support team at [email protected] to get started. We’re here to make it right—every piece should feel like it was made for you!
How do I start a return or exchange?
Contact us at [email protected] with your order details. Our team will guide you through the no-fuss process. We want you to have memories in the making, not regrets!
Account & Support
How can I contact customer support?
Hit us up at [email protected] for any questions or issues. We’re ravers too, so we get it—we’re here to help you own the festival, one delivery at a time!
Do you have a physical store?
We’re an online-based shop focused on bringing festival fashion to your doorstep. Our headquarters are at 125 Bird Street, Albuquerque, US 87102, but you can explore our full collections anytime on our website.
Still have questions? Don’t hesitate to reach out! We’re dedicated to making your Rave Wonderland experience as electric as the festivals you love. Keep raving and expressing yourself—we’ve got your back! 🎉